Return Policy & Guarantee
I. RETURN POLICY
We are happy to offer you 7 days returns and exchanges for all sets that have not been installed, worn or tampered with under any circumstances. One thing you should remember is that all of our products are made from 100% natural human hair. In addition, each package comes from an individual, so we cannot guarantee hair color or texture. However, we will do our best to find the best matches to meet your requirements. The good news is that you can check your order and determine if the colors match through a photo or video call. Here are some frequently asked questions regarding our return policy:
1. How long does the return policy last? We will refund the extension within 7 days from the date you receive the extension.
2. What is the return policy? Return requests are only accepted when complying with our requirements as follows: Hair must NOT be fitted, dyed, cut or altered under any circumstances; Hair MUST stay in the original bun and must NOT be removed at the top; Hair MUST be kept in the original packaging; The return package MUST include a copy of the original invoice. We will not accept your return or exchange that does not comply with such requirements.
3. Do I have to pay shipping costs for my return? Correct. I will be responsible for the return shipping costs of the product. We recommend that you send your return through a carrier that has a signature confirmation service or purchase insurance to protect your package as we cannot be held responsible for returns. lost.
4. Do I need to contact FLORA - HAIR before resending my order? You must contact us before sending a return, in which case the return address may differ from the original address your order was sent to. Furthermore, we will inspect your returned product and process your return. Please note that we cannot guarantee refunds for goods returned without contacting us.
5. How can I contact you? You can contact our customer service within 7 days of your purchase or you can contact the person responsible for your order directly.
6. Where is the address of FLORA - HAIR? You must return it to the correct address of our Factory. Name: TA THI Doanh Mobile: 84 839567874 Trung Nghia Commune, Yen Phong District, Bac Ninh Province, Vietnam Zip code 220000We are not responsible for lost returns or items sent to incorrect addresses.
7. How long is the shipping time? Shipping time for all products 5-7 days
II. GUARANTEE POLICY
Furthermore, FLORA - HAIR also provides a 7-day Product Warranty. If any of the bundles you receive have a manufacturing problem, you will be covered by this warranty. Within 7 days of receiving your order, contact us with a photo or video showing the problem to request a solution. We will review your complaint and provide a solution. Since most problems can be solved by maintenance, we can provide you with recommended product(s) that will solve them. If the problem cannot be solved, the hair must be sent back to us. Then we will deal with this issue. In order for us to determine your purchase can be replaced, your order must be returned to our office. All costs for removing your items and shipping are the responsibility of the customer. We do not offer returns or exchanges for custom hair products. If you have any other questions, feel free to contact us. We are here to help!